Knowledge Manager

Professional sit at a table during a conference.

 

A knowledge manager is responsible for governing the knowledge base of an organization. Are you curious about how your humanities background applies to careers in knowledge management?

Click on any of the topics in the menu below to learn more about typical responsibilities, necessary skills, general salary information, and other resources.

 

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Why would this field appeal to someone with a humanities / liberal arts degree?

Our goal is to connect humanities graduates with jobs that are interesting, can draw on their skills in some way, and provide a stable (and even thriving) income. Jobs in knowledge management are available across a variety of organizations, which means that you have a high likelihood of finding a job at an organization whose mission or product aligns with your interests. This role also requires someone skilled in working with a variety of resources and able to synthesize that information for different purposes – skills which are common to liberal arts / humanities graduates.

What is a knowledge manager (in brief)?

A knowledge manager is responsible for governing the knowledge base of an organization. They will often create guidelines for what knowledge is captured and how it integrates with the existing structure.

What does this work involve?

Responsibilities will vary depending on whether the events are in person or virtual. These may include: 

  • Defining the knowledge management strategy for the company’s knowledge base and maintain high quality, up-to-date, and searchable content.
  • They are expected to work effectively across the organization with stakeholders, service teams, trainers, and subject matter experts to develop and support new and existing products, features, and services.
  • This position may also be expected to leverage analytics to evaluate business impact and define efficiency of the knowledge base content.
  • Establishing writing guidelines based on knowledge base best practices and develop the team to ensure they are achieving them.
  • Strengthening connections to aid the exchange of information.
Necessary skills

While the requisite skills will vary based on the organization, job scope, and type of events, here is a representative list:

  • A bachelor’s degree is expected, but with varying requirements for work experience. These generally will begin at 3+ years but many corporations will treat this as a mid to senior-level role requiring at least 5 years of experience. A master’s degree is desirable.
  • Expected to be proficient in a variety of applications largely related to databases and project management (ex. Smartsheet, Trello).
Salary information

Salaries for knowledge manager will vary widely depending on the position, size of the organization, the region, and other factors.

The national average provided by Glassdoor.com is $82,060 with a range of $48,000 to $141,000/yr.